In tendering the shipment for carriage, the customer agrees to these terms and conditions of carriage and that this Air Waybill is NON-NEGOTIABLE and has been prepared by the customer or on the customer’s behalf by Aramex. As used in these conditions, Aramex includes ARAMEX CO. LTD., all operating divisions and subsidiaries of ARAMEX Co. Ltd. and their respective agents, servants, officers and employees.
- SCOPE OF CONDITIONS
These conditions shall govern and apply to all services provided by Aramex. BY SIGNING THIS AIR WAYBILL, THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THESE CONDITIONS AND AGREES TO BE BOUND BY EACH OF THEM. Aramex shall not be bound by any agreement which varies from these conditions, unless such agreement is in writing and signed by an authorized officer of Aramex. In the absence of such written agreement, these conditions shall constitute the entire agreement between Aramex and each of its customers. No employee of Aramex shall have the authority to alter or waive these terms and conditions, except as stated herein.
- ARAMEX’S OBLIGATIONS
Aramex agrees, subject to payment of applicable rates and charges in effect on the date of acceptance by Aramex of a customer’s shipment, to arrange for the transportation of the shipment between the locations agreed upon by Aramex and the customer.
Aramex reserves the right to transport the customer’s shipment by any route and procedure and by successive carriers and according to its own handling, storage and transportation methods.
- SERVICE RESTRICTIONS
- Aramex reserves the right to refuse any documents or parcels from any person, firm, or company at its own discretion.
- Aramex reserves the right to abandon carriage of any shipment at any time after acceptance when such shipment could possibly cause damage or delay to other shipments, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of the rules contained herein.
- Aramex reserves the right to open and inspect any shipment consigned by a customer to ensure that it is capable of carriage to the state or country of destination within the standard customs procedures and handling methods of Aramex.In exercising this right, Aramex does not warrant that any particular item to be carried is capable of carriage, without infringing the law of any country or state through which the item may be carried.
4. LIMITATION OF LIABILITY
Subject to Sections 5 and 6 hereof:
- Aramex will be responsible for the customer’s shipment only while it is within Aramex’s custody and control.Aramex shall not be liable for loss or damage of a shipment while shipment is out of Aramex’s custody or control.ARAMEX’S LIABILITY IS IN ANY EVENT LIMITED TO ONE HUNDRED DOLLARS (US$100/=) or its equivalent per shipment unless a higher value is declared on the Airway bill at the time of tender and an additional charge is paid for, as assessed and determined by Aramex, for each One Hundred Dollars (US$100/=) or fraction thereof, by which the insured value designated by the customer on the Airway bill exceeds One Hundred Dollars (US$100/=) per shipment.
- Notwithstanding the foregoing, should the customer, at the time of tender, declare a higher value than One Hundred Dollars (US$100.00) on the Airway bill, Aramex’s liability shall in any event be limited to the lower of the insured value or the amount of any loss or damage actually sustained by the customer.
- The actual value of a shipment shall be ascertained by reference to its replacement, reconstitution or reconstruction value at the time and place of shipment, whichever is less, without reference to its commercial utility to the customer or to other items of consequential loss.
- NOTWITHSTANDING ANY OF THE FOREGOING, THE MAXIMUM INSURED VALUE ON ANY SHIPMENT ACCEPTED BY ARAMEX IS TEN THOUSAND DOLLARS (US$10,000.00) AND IN NO EVENT SHALL THE LIABILITY OF ARAMEX EXCEED THAT AMOUNT.
5. CONSEQUENTIAL DAMAGES EXCLUDED
ARAMEX SHALL NOT BE LIABLE, IN ANY EVENT, FOR ANY CONSEQUENTIAL OR SPECIAL OR INCIDENTAL DAMAGE OR OTHER INDIRECT LOSS HOWEVER ARISING, WHETHER OR NOT ARAMEX HAD KNOWLEDGE THAT SUCH DAMAGE MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO LOSS OF INCOME, PROFITS, INTEREST, UTILITY OR LOSS OF MARKET.
6. LIABILITIES NOT ASSUMED:
a) ARAMEX shall be not liable for any loss, damage, delay, misdelivery, nondelivery not caused by its own negligence, or for any loss, damage, delay, misdelivery or non-delivery caused by:
- the act, default or omission of the shipper or consignee or any other party who claims an interest in the shipment.
- the nature of the shipment or any defect, characteristic, or inherent vice thereof.
- violation by the shipper or consignee of any term or condition stated herein including, but not limited to, improper or insufficient packing, securing, marking or addressing, misdescribing the contents of any shipment or failure to observe any of these rules relating to shipments not acceptable for transportation whether such rules are now or hereafter promulgated by ARAMEX.
- Acts of God, perils of the air, enemies, public authorities acting with actual or apparent authority or law, acts or omission of postal, customs or other government officials, riots, strikes, or other local disputes, hazard incidents to a state of war, weather conditions, temperature or atmospheric changes or conditions, mechanical or other delay, of any aircraft used in providing transportation services or any other cause reasonably beyond the control of Aramex.
- Acts or omissions of any postal service, forwarder, or any other entity to whom a shipment is tendered by Aramex for transportation, regardless of whether the shipper requested or had knowledge of such third party delivery requirement.
- Electrical or magnetic injury, erasure, or other such damage to electronic or photographic images or recordings in any form; or damage due to insects or vermin.
b) While Aramex will endeavour to exercise its best efforts to provide expeditious delivery in accordance with regular delivery schedules, Aramex will not under any circumstances be liable for delay in pickup, transportation or delivery of any shipment regardless of the causes of such delay.
7. MATERIALS NOT ACCEPTABLE FOR TRANSPORT:
- Aramex will notify customer from time to time as to certain classes of materials which are not accepted by Aramex for carriage.It is the customer’s responsibility to accurately describe the shipment on this Airbill and to ensure that no material is delivered to Aramex which has been declared to be unacceptable by Aramex.
- Aramex will not carry:
- property, the carriage of which is prohibited by any law, regulation or state or local government of any country from, to or through which the property may be carried; and firearms; jewelry; currency; cashier’s checks; antiques; bullion; precious metals; stamps; money orders; plants; works of art; precious stones; deeds; traveler’s checks; negotiable instruments in bearer form; lewd, obscene or pornographic material; hazardous or combustible materials; industrial carbons and diamonds; antiques; plants; and animals.
- In the event that any customer should consign to Aramex any such item, as described above, or any item which the customer has undervalued for customs purposes or misdescribed, whether intentionally or otherwise, the customer shall indemnify and hold Aramex harmless from all claims, damages, fines and expenses arising in connection therewith, and Aramex shall have the right to abandon such property and/or release possession of said property to any agent or employee of any national or local government claiming jurisdiction over such materials. Immediately upon Aramex’s obtaining knowledge that such materials infringing these conditions have been turned over to Aramex for transport, Aramex shall be free to exercise any of its rights reserved to it under this section without incurring liability whatsoever to the customer.
8. PACKAGING:
The packaging of the customer’s documents or goods for transportation is the customer’s sole responsibility, including the placing of the goods or documents in any container which may be supplied to the customer by Aramex. Aramex accepts no responsibility for loss or damage to documents or goods caused by inadequate or inappropriate packaging. It is the sole responsibility of the customer to address adequately each consignment of documents or goods to enable effective delivery to be made. Aramex shall not be liable for delay in forwarding or delivery resulting from the customer’s failure to comply with its obligations in this respect.
9. NEGLIGENCE:
The customer is liable for all losses, damages and expenses arising as a result of its failure to comply with its obligations under this agreement as a result of its negligence.
10. CHARGES:
Any rates quoted by Aramex for carriage are inclusive of local airport taxes, but exclusive of any value added taxes, duties, levies, imposts, deposits or outlays incurred in respect of carriage of the customer’s goods. Should the customer indicate by endorsement in the space provided on the airbill that the receiver shall be liable for any customs duty, the customer shall be liable for such customs duty in the event of a default in payment by the receiver. Aramex will not be liable for any penalties imposed or loss or damage incurred due to the customer’s documents or goods being impounded by customs or similar authorities and the customer hereby indemnifies Aramex against such penalty or loss.
11. PROPERTY:
Aramex will only carry documents or goods which are the property of the customer and the customer warrants that it is authorized to accept and is accepting these conditions not only on behalf of itself but as agent and on behalf of all other persons who are or may hereafter be interested in the documents or goods. The customer hereby undertakes to indemnify Aramex against any damages, costs and expenses resulting from any breach of this warranty.
12. CLAIMS:
ANY CLAIMS AGAINST ARAMEX MUST BE SUBMITTED IN WRITING TO THE OFFICE OF ARAMEX NEAREST THE LOCATION WHERE THE SHIPMENT WAS ACCEPTED, WITHIN SIXTY (60) DAYS OF THE DATE OF ACCEPTANCE BY ARAMEX.
Notwithstanding any of the foregoing, no claim for loss or damage will be entertained until all transportation charges have been paid.
13. NON-DELIVERY OF SHIPMENT
Notwithstanding the shipper’s instruction to the contrary, the shipper shall be liable for all costs and expenses related to the shipment of the package, and for costs incurred in either returning the shipment or warehousing the shipment pending disposition.
14. INSURANCE:
- Aramex maintains cargo liability insurance to the full extent of the liability offered to the shipper.
- At the request of the shipper and upon payment therefore at the then prevailing rates, Aramex will arrange insurance coverage on behalf of the shipper in an amount not exceeding Ten Thousand Dollars (US$10,000.00).
- The insurance cover shall be governed by all the terms and conditions contained in the policy of insurance issued by the insurance carrier.A certificate evidencing such insurance will be made available to the shipper.
- CONSEQUENTIAL DAMAGES AND LOSS OR DAMAGE RESULTING FROM DELAYS IN TRANSPORTATION ARE NOT COVERED BY ANY SUCH POLICY OF INSURANCE.
15. WARSAW CONVENTION:
“Where the rules relating to liability established by the Warsaw Convention or the CMR convention applies, the carrier’s liability is governed by and shall be limited in accordance with such rules. Subject to applicable law, where the Warsaw convention or the CMR convention do not apply, liability to loss or damage is governed by these terms and conditions and shall be limited to proven damages upon an amount not exceeding USD 100/shipment.”
THIS IS A NON-NEGOTIABLE AIR WAYBILL, ALL SERVICES PROVIDED ARE SUBJECT TO THE TERMS AND CONDITIONS SET FORTH ON THE REVERS OF SHIPPER’S COPY. BY SIGNING THIS AIR WAYBILL, THE SHIPPER ACKNOWLEDGES THAT HE/SHE HAS READ THESE CONDITIONS AND AGREES TO BE BOUND BY EACH OF THEM. ARAMEX’S LIABILITY IS LIMITED TO US$ 100.00. IN TENDERING THIS SHIPMENT SHIPPER AGREES THAT ARAMEX SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE CARRIAGE HEREOF, ARAMEX DISCLAIMS ALL WARRANITES, EXPRESS OR IMPLIED WITH RESPECT TO THIS SHIPMENT.
FAQs
Who delivers Aramex in USA? ›
Aramex has over 300 offices in 58 countries and they work with the GDA to manage the quick shipping of your packages. You can also drop off your package at any FedEx location to send packages with Amarex in the US.
How long does Aramex international shipping take? ›How long do Aramex parcels take to arrive after ordering? Aramex delivery services can offer door-to-door parcels shipment within 24 hours depending on the option you choose for delivery.
Does Aramex ship internationally? ›The Aramex International Express service allows you to ship time-sensitive parcel(s) or document(s) weighing below 30 kilograms (66 lbs) to any location worldwide using the fastest available means.
How long will Aramex hold my package? ›How long do I have to collect my shipment from the locker? Your shipment will be stored in an Aramex Locker for 2 days /48 hours.
Does Aramex use USPS? ›In this case, all you need to do is drop off your package at your local USPS office, or schedule a free pickup from USPS. From there, USPS will send your shipment to the nearest Aramex facility, which will then process your shipment all the way to its final destination.
Is Aramex better than FedEx? ›1 FedEx has better usage coverage in more websites categories. Including Lifestyle, Computers Electronics & Technology, Business & Consumer Services, Home & Garden and 20 other categories. 2 Aramex hasn't got a lead over FedEx in any websites category.
How long does customs take for international packages? ›Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.
Is Aramex International reliable? ›Aramex International has a rating of 1.09 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Aramex International most frequently mention customer service, courier company, and tracking number problems.
How long does international shipping to the US take? ›6–10 Business Days
Most Priority Mail International shipments include tracking and insurance: up to $100 for nonnegotiable documents and up to $200 for merchandise.
USPS® international mail services go to more than 180 countries, including Great Britain, Canada, Japan, Mexico, and Australia. Global Express Guaranteed®, Priority Mail Express International®, and Priority Mail International® services include international tracking and some insurance.
What happens if Aramex parcel is not delivered? ›
What do I do if my shipment is missing from my Shop and Ship package? If your shipment is missing, we highly recommend that you immediately contact the merchant for speedy assistance.
What is the best way to ship internationally? ›USPS Priority Mail Express International:Priority Mail Express International is the USPS's fastest, most premium international shipping service. With a delivery timeframe of 3–5 days to over 180 countries, it also features international flat rate packaging to simplify international shipping.
How long can customs hold a shipment? ›Shipments stuck in customs rarely get held more than 45 days, but unfortunately, there is technically no legal limit for how long customs can hold onto your shipment.
Why does customs hold packages so long? ›Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.
How to prepare shipment for Aramex? ›Use the Online Shipping page to prepare your shipment. Download and use our free ClickToShip software to prepare your shipment at your convenience. Call your local Aramex office using the office Locator and ask for a shipment pickup. You can also drop your shipment at the nearest Aramex office.
What is not allowed in Aramex? ›Prohibited Items for Carriage. Gases: aerosol cans, cigarette lighters, camping gas cylinders - full or empty, fire extinguishers, etc. Flammable liquids and solids: paint, alcohol, perfume, matches, petrol, kerosene, cleaning fluids, etc. Combustible substances: matches, etc.
How does Aramex shipping work? ›Aramex receives your shipment at sea and air ports or directly from your warehouse, takes care of all clearance procedures or from your warehouse and delivers it to your customer's door. Aramex offers 24-hour online tracking plus instant shipping updates by Email or SMS.
What does Aramex use to deliver? ›The Aramex Drop Box is an express courier service, therefore your parcel will be delivered to door, and will require a signature from the receiver.
Does DHL use Aramex? ›In 2003, DHL acquired Airborne Express, Aramex's main United States partner. This resulted in Airborne Express exiting the Airborne Alliance.
Who is the competitor of Aramex? ›Aramex's competitors include J&T Express, St George Logistics, Leschaco Group, SwiftPac.
What is the best courier in US? ›
Some of the best ecommerce courier service providers in the US are FedEx, USPS, UPS, Aramex, ShipBob, and DHL. These courier companies provide various fast delivery and shipping services that ecommerce retailers can choose from like same-day delivery, next-day delivery, on-demand delivery, and more.
Does customs open your package? ›Customs will sometimes open packages to inspect the contents and ensure that they match what is listed in the declaration form.
How to know if an international package is stuck in customs? ›Use the Customs Forms Tracking Tool.
The US Postal Service has a Customs Forms Tracking Tool which you can use to easily track your parcel. This tool provides details on your package including its status, delivery information, and customs holds.
To view property that was seized and is subject to forfeiture, please visit the Department of Justice website at www.forfeiture.gov.
Is Aramex better than DHL? ›1 DHL has better usage coverage in more websites categories. Including Lifestyle, Computers Electronics & Technology, Business & Consumer Services, E-commerce & Shopping and 20 other categories. 2 Aramex hasn't got a lead over DHL in any websites category.
What company owns Aramex? ›The company employs approximately 320 people, operates in Australia, and is administered from its head office in Chullora, New South Wales. The company's ultimate parent is Aramex PSJC, a United Arab Emirates-based logistics company.
What is the rating of Aramex company? ›Aramex FAQs
How is Aramex to work for? Aramex is rated 3.8 out of 5, based on 287 reviews by employees on AmbitionBox. Aramex is known for Skill development which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 3.3 and can be improved.
Global Express Guaranteed® (GXG®) service is the fastest USPS® international shipping option: Ships up to 70 lbs (some countries have lower weight limits) to about 180 countries (with next-day delivery to many places in Canada).
How many days does it take to courier to USA? ›| Weight | Delivery Time (Approx) | Courier to USA Charges |
|---|---|---|
| 1 KG | 6 - 12 Days | Rs. 3274 |
| 1.5 KG | 6 - 12 Days | Rs. 3028 |
| 2 KG | 6 - 12 Days | Rs. 3443 |
| 2.5 KG | 6 - 12 Days | Rs. 3904 |
International delivery lead time takes 6 - 7 working days for Royal Mail Standard services. Signed and tracked Royal Mail services can take 2 - 5 working days.
How to track an international package once it arrives in the US? ›
There are various options to track your package based on the USPS international shipping you availed. For instance, you can visit the USPS website and use the Track & Confirm tool. Then, enter the USPS tracking number to receive delivery status information for Global Express Guaranteed or Priority Mail Express service.
How do I track an international package to the US? ›Your USPS international shipping tracking number is used the same way as when you send a parcel within the US. Enter the number in the USPS tracking tool to get information on your package.
What is the safest international shipping method? ›If you are into International shipping, then DHL is perfect. They offer real-time monitoring with excellent tracking information to ensure your deliveries are prompt and safe. The fastest delivery speed makes DHL a perfect choice for International Shipping worldwide.
Why is my Aramex shipment delayed? ›There are a number of reasons for delayed delivery: The merchant did not ship your package because they couldn't get the proper authorization from your credit card company for your order. In such a scenario, we advice that you contact the merchant for clarification.
How long does Aramex take to process? ›Aramex will deliver your parcel safely within 24 – 72 hours, depending on the destination*.
What does in transit to destination mean Aramex? ›It is a service in which Aramex picks up the shipment(s) from the airport of origin, ships it to the country of destination, while taking care of customs clearance, tariffs and other airport/importing regulations, and delivers it to the recipient's final address.
What documents do I need to ship internationally? ›- Proforma invoice. ...
- Commercial invoice. ...
- Export packing list. ...
- Certificates of origin. ...
- Certificate of free sale. ...
- Shipper's letter of instruction. ...
- Inland bill of lading. ...
- Ocean bill of lading.
| Courier | Service | Cost (Retail pricing) |
|---|---|---|
| USPS | First-Class Package International | $26.36 |
| USPS | Priority Mail International | $51.44 |
| USPS | Priority Mail Express International | $67.28 |
| UPS | UPS Worldwide Expedited® | $127.05 |
The major causes for higher shipping costs are inefficient cargo ships, shipping container shortage globally, limited supply of commodities, and increased consumer demand. Each of these factors add pressure on the international shipping rates. Why do companies charge so much for shipping? Shipping is a complex process.
Is it bad if my package is being held at customs? ›Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.
What happens if a shipment does not clear customs? ›
These are the two common things that will happen: It will be seized by customs if the goods in the cargo are legal. It will then be auctioned off to compensate for its charges. The cargo custodian will resell the goods to compensate for the fees incurred.
What happens if customs stops your package? ›If the package violates the regulations and gets seized, it's moved to a Seized Property Warehouse, where it's kept until further notice. When the warehouse is instructed to release the package, the owner also has to pay a warehouse fee to take control of the cargo.
Is it normal for a package to be held in customs for a week? ›Customs clearance normally takes a matter of minutes or hours but it can take days or even weeks if there's something wrong or your goods need to be inspected.
Can I contact customs about a parcel? ›You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000.
Why would customs reject a package? ›Compliance issues – Customs officials are known for being stringent about import regulations. Therefore, if a package contains restricted or prohibited items, if there is any missing documentation, or if there are any other trade regulation infractions, a customs official can reject the package.
Is there Aramex in US? ›Aramex offers the following services through the Easyship platform to ship from United States to Canada, Australia, Japan, Europe and 220+ countries and territories worldwide.
How do I contact Aramex USA? › Who delivers international packages in US? ›USPS provides reliable and affordable international delivery to about 180 countries through Priority Mail International. Most Priority Mail International shipments include tracking and insurance: up to $100 for nonnegotiable documents and up to $200 for merchandise.
How does Aramex deliver packages? ›Unlike normal mail, your shipment is never left unattended and will be delivered by hand to the receiver. A uniformed Aramex Courier will also require a signature from the receiver before handing over the parcel.
What type of shipping is Aramex? ›The range of services offered by Aramex includes international and domestic express delivery, freight forwarding, logistics and warehousing, documents managements and online shopping services.
What does Aramex deal with? ›
As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services include express courier delivery, freight forwarding, logistics, supply chain management, e-commerce and record management services.
Can I pick my parcel from Aramex? ›Select your Pickup Point at an Aramex outlet, locker or any of our partner stores. Once your shipment is delivered, you will receive an SMS with details of your Pickup Point. Pick up your shipment within 7 days at any time that is convenient for you.
Where is my Aramex delivery? ›To track shipments: Go to aramex.com. On the main page, type in or paste one or several complete tracking numbers. Separate tracking numbers with a comma or space.
How long is international shipping taking right now? ›| Service | Shipping Time | Pricing |
|---|---|---|
| Global Express Guaranteed® | 1–3 Business Days1 | $$$$ |
| Priority Mail Express International® | 3–5 Business Days2 | $$$ |
| Priority Mail International® | 6–10 Business Days2 | $$ |
| First-Class Package International Service® | Varies by Destination | $ |
Mail entering the U.S. from abroad arrives at a U.S. Postal Service (USPS) sorting facility (International Mail Facility). Upon initial screening at arrival, USPS sends packages to U.S. Customs and Border Protection (CBP) for examination. CBP then refers FDA-regulated products to the FDA's investigators for review.
How much is Aramex delivery fee? ›For just R99. 99, you can send a parcel to any destination in South Africa. This is a first for South Africa and is aimed at the general public and smaller businesses. It is the ideal option for sending documents, parcels and gifts throughout SA.
Does Aramex have tracking? ›Use shipment tracking options for your mobile devices and PC. Get notified when a pickup is scheduled or a shipment is delivered and receive an update on your shipment status any time.
What does shipment in transit mean Aramex? ›In transit - Arrived at the waypoint
— Shipment arrived at Aramex destination facility - will be updated once ready for collection/delivery. — Shipment has reached Aramex transit office -Shipment will continue moving to reach its final destination office.